Terms and Conditions

Introduction

a.Trading as Videovet (“The Company”, , “we”, “us” or “our”) operates the website www.videovet.ie  and other related sites and mobile applications (“App(s)”) (collectively, the “Sites”).

b. The Online Service is not an emergency service, it is to be used for general advice only and is not intended to replace a physical examination by a Veterinary Surgeon.

c. In a life-threatening emergency, you should make your way to the nearest emergency veterinary practice immediately.

d. The information and views provided by the Veterinary Surgeons through the Services are those of the individual Service Provider that you are obtaining information from and not necessarily the views of The Company, its Members, Managers, Consultants, other vets, employees, agents, advertisers or affiliates. All information obtained directly or indirectly from the Services is provided at your own risk.

e. These Terms and Conditions (“Terms”) apply to your use of the Site, and by using the site or by downloading the App(s), you are deemed to have accepted and agree to be bound by these Terms in full.

f. By agreeing to these Terms, you confirm that you are at least 16 years of age.

g. We may need to revise these Terms, including the Charges in clause 4, at any time. We will do this by updating this posting. We will try to notify you by email or when you next log in to your Account. In any event, you should check the Sites from time to time to review the then-current Terms and Charges, because they are binding on you.

THE SERVICES

2.1 THE ONLINE CONSULTATION SERVICE

a. Through the Site, we operate the Online Service, which allows you to obtain information, guidance and/or advice from a Veterinary Surgeon

b. In certain circumstances, the Vet may consider that your pet’s problems are best addressed other than through the Online Service and they may suggest that you should seek advice elsewhere or in person.

c. As part of the Online Service, you will provide us with brief written details of the issue you would like to discuss (a “Request”), information about your pet including details of any medical history and the contact details for your usual vet and hereby give permission for Videovet to contact them to request Your pet’s medical records should the Vet deem it necessary. By submitting a Request, you agree to pay the Minimum Charge and any applicable Additional Charges in accordance with clause 4 below and confirm that you are the owner of the pet in question or that you have the authority of the owner or other appropriate authority to use the Online Service in relation to that pet and to disclose the details of that pet through the Online Service

d. You hereby  consent to a televeterinary consultation and acknowledge and accept the limitations and risks of providing information relating to a pet that has not had a physical examination.

e. Your Request will be made available to the next available Vet who will review the Request and confirm a consultation as soon as possible.

f. During the consultation, the Vet will discuss with you and assess your pet’s needs and, if possible, provide you with information, guidance and/or advice.

g. If the Vet  is able to provide any information, guidance and/or advice, they will then send you a follow-up written report summarising what they have told you.

h. You should never disregard medical advice received from Your primary vet or delay seeking advice from a vet because of information provided to  you through the Sites and/or the Services.

i. You acknowledge that if Your pet needs immediate medical attention that You should and will promptly take Your pet to the nearest emergency veterinary facility.

j. You agree that no Veterinarian-Client-Patient-Relationship (“VCPR”) is established in connection with the Site. You agree that a Veterinarian-Client-Patient-Relationship is only established by a physical examination of your pet by a Vet.

k. You may not record, in whole or in part, any conversation or video call.

2.2 PARTNER SCHEMES

You may also have access to the Services through a partner organization

a)your pet insurance policy with your insurer (“Insurance Scheme”), or

b) an organisation membership benefit scheme with organisations like retailers (“Membership Scheme”).

. In the event of any inconsistency or conflict between these Terms and the rules of the Partner Scheme these Terms shall take precedence.

Our Veterinary Surgeons

a. We screen all of our Vets to ensure that you get the best possible information, guidance and advice available in the circumstances but, due to the nature of the field in which we operate and the services we facilitate, we cannot guarantee that any of the information, guidance or advice you may receive will achieve any specific results.

b. Our Vets are licensed and  regulated by The Veterinary Council of Ireland and are bound by laws, regulations and codes of conduct that prevent them from being able to offer you a formal diagnosis through the Consultation Services. In those circumstances, they will advise you on the most appropriate course of action to get the help that you and your pet need.

c. Any information, guidance or advice provided by our Vets will be based on the information that you provide to them in your Request and during the consultation, and their observations during the consultation. Therefore, it is your responsibility to ensure that all the information that you provide is complete and accurate, to the best of your knowledge.

d. The information, guidance and/or advice that you receive through the consultation Services will be based on the specific information that you provide through the consultation Services (including in your Request). As such, it may not be applicable generally or in relation to any other animal and you should not apply the information, guidance or advice you receive to any animal other than the pet in question.

CHARGES, CANCELLATION AND REFUNDS

a. Consultations booked via the platform with the Vet will incur a charge.

b. Each consultation through the Video Consultation Service will cost you ADD AS APPROPRIATE

C. Payment is to be made by credit or debit card, using the details you provide in your Request.

D. Your card will be pre-authorised when you submit your Request,

E.To cancel your Request call us on 01 908 1688

F. If you believe you are entitled to a refund, you should contact us as soon as possible  01 908 1688

INSURANCE

a. You are responsible for paying all the Charges due in connection with your use of the Services. If you have pet insurance in place, you should be aware that your use of the Services and the associated Charges may or may not be covered (in full or at all) by your pet insurance, but you will still need to pay the Charges. You should always check with your pet insurance provider before using the Services if you intend to make a claim under your pet insurance policy.

REGISTRATION, USER ACCOUNTS, DATA PROTECTION AND PRIVACY

a. In order to access certain parts of the Sites or use the Services, you need to register an account (“Account”) with us and provide certain details about you and your pet(s) (your “Account Details”).

b. You must keep your Account Details (including, but not exclusively, your contact and billing details) up to date and accurate at all times.

c. Each Account is for use by a single user only. You are not permitted you to share your username and password with any other person.

d. You are responsible for ensuring your passwords and login details are kept securely, and therefore you will be responsible for all activity on your Account including any Charges that are incurred. You must notify us immediately if you become aware of any unauthorised use of your password or Account.

e. Any personal information you submit on the Sites or through the Services and all electronic communications between you and us are governed by our Privacy and Cookie Statement.

f. By registering an Account with us, you agree that you are happy to receive communications from us by email in relation to your Account or use of the Services. We may communicate with you by telephone or by email (using the details you provide to us in your Account Details), by posting notices on the Sites, or by sending you a message through the App(s), and you agree that any such email, notice or message will be deemed communication “in writing” for legal purposes.

g. You agree that we may pass on your Account Details and the information you provide in any Request to our Vets

h. Our Vets  may keep notes and copies of the information that you provide and any information, guidance or advice they give through the Services, and you agree that they may use that information for any internal professional purposes as may be required by law or relevant regulation (such as for supervisory purposes).

i. Each of our Vets is bound by a written obligation with us to keep your personal information safe, secure and confidential.

j. In certain circumstances, we and/or our Vets may be required by law or regulation to disclose certain information that you provide. This includes, but not exclusively, in the event that there is a suspicion of animal abuse (including neglect) or any illegal or criminal activity.

k. You hereby consent to the Company obtaining your pet’s medical records from the person(s) you indicate as your primary vet(s) You authorize copies or summaries of the medical records and images pertaining to your pets to be released to us. You hereby consent to our storage of Your pet’s medical records in the Company’s system  or distributed to emergency or specialist referral hospitals at your request in the event that your pet might need emergency care at a time when your primary vets) might not available to care for Your Pet.

TERMINATION OR SUSPENSION OF ACCOUNTS

a. We reserve the right to suspend or terminate your Account and deny you access to the Sites and/or the Services at any time at our sole discretion and for any reason including, but not exclusively, if you are in breach of these Terms.

b. If your Account is suspended or terminated by us for any reason, you may not open another account.

c. You may terminate your Account at any time by sending an email to the address in clause 14 below, and we will process that termination request and close your Account as soon as possible, usually within seven days of receipt of your termination request.

d. Any obligations or liabilities that have arisen or been incurred before the suspension or termination of your Account (including, but not exclusively, your obligation to pay any Charges incurred) shall survive and remain enforceable despite such suspension or termination.

e. After termination of your Account, we reserve the right to keep a record of the information provided in relation to your Account and your use of the Services, in accordance with our Privacy and Cookie Statement.

DISCLAIMERS

a. While we try to ensure that the information on the Sites is correct, we cannot guarantee the accuracy and completeness of such information. Therefore, we may make changes to the material on the Sites at any time without notice. The material on the Sites may be out of date, and we cannot commit to update such material.

b. Any assurances or guarantees that we provide in relation to the Sites or the Services are set out in these Terms. Nothing in these Terms will affect your consumer rights. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

LIABILITY

a. If we fail to comply with these Terms, we are responsible for any loss or damage that you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.

b. We do not exclude or limit in any way our liability for (i) death or personal injury caused by our negligence or the negligence of our employees (ii) fraud or fraudulent misrepresentation; or (iii) any other liability which cannot be excluded or limited under applicable law.

c. We will not be responsible for any failure to perform, or delay in performance, of any of our obligations under these Terms that is caused by you or any act or event beyond our reasonable control. In the event of any act or event beyond our reasonable control, we will notify you as soon as possible and the time for our performance of our obligations will be extended for the duration of the event outside our control. You may cancel your Request if an event outside our control takes place that delays our ability to provide the Services and you no longer wish to use the Services.

ACCESS TO THE SITES AND THE SERVICES

a. While we work to ensure that the Sites and the Online Service are available 24 hours a day, we cannot be held responsible if, for any reason, the Sites (or any of them) or the Online Service are unavailable at any time or for any period.

b. Access to the Sites and/or the Online Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

c. The availability of the Online Service is dependent on the availability of a Vet at the time you submit your Request. If no Vet  is available at that time, we will do what we can to get the next available Vet to contact you as soon as possible using the details you provide, to try to set up a consultation.

PROHIBITED USE

a. You may not resell or make any commercial use of the Sites or the Services or any information provided on or through the Sites or the Services without our prior written consent.

b. You may not use the Services to contact our Vets for any reason other than to seek information and guidance for your pet in accordance with these Terms.

c. In addition to other prohibitions set out in these Terms, you are prohibited from using the Sites, the Services or any information or content provided on or through the Sites or the Services for any or in any way in contravention of our Acceptable Use and Intellectual Property Policy.

LICENCES

a. Provided that you comply with these Terms, we grant you a limited non-exclusive, non-transferable licence to access the Sites, to use the Services and to download and install a copy of the App(s) on any compatible device that you own or control and to run such copy of the App(s) for your own personal use in accordance with these Terms.

b. For further information on the Intellectual Property Rights relating to the Sites and the Services, please see our Acceptable Use and Intellectual Property Policy

THIRD PARTY LINKS

a. Certain content, products and services available on the Sites and through the Services may include materials from third-parties.

b. Third-party links on the Sites may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

c. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

OTHER IMPORTANT TERMS

a. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

b. The terms govern the relationship between you and  Videovet and are not enforceable by any other person.

c. Neither of our failures to exercise or enforce any right or provision of these Terms shall be deemed a waiver of such right or provision.

d. These Terms (and your use of the Sites and the Services) shall be governed and interpreted in accordance with Irish law, and you and we both agree to submit any disputes arising out of or in connection these Terms and from your use of the Sites and the Services to the non-exclusive jurisdiction of the Irish courts.

CONTACT

If you have any questions or complaints about the Services or about these Terms, please contact 01 908 1688 or email us on info@videovet.co